/* Dark theme after Jahred's wireframes: near-black, green accent, mono details. */
:root {
  --bg: #0b0d0c;
  --panel: #111413;
  --border: #262b29;
  --text: #e6e8e7;
  --muted: #8b928f;
  --green: #22c55e;
  --green-ink: #06210f;
  --amber: #f0a33a;
  --red: #f05252;
  --mono: ui-monospace, "SFMono-Regular", Menlo, Consolas, "DejaVu Sans Mono", "Liberation Mono", "Courier New", monospace;
  --sans: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--bg); color: var(--text); font: 15px/1.5 var(--sans); }
a { color: var(--green); }

.topbar {
  display: flex; flex-wrap: wrap; align-items: center; gap: 12px 16px;
  padding: 12px 20px; border-bottom: 1px solid var(--border); background: #0d100f;
}
.brand { display: flex; align-items: center; gap: 10px; color: var(--text); text-decoration: none; margin-right: auto; }
.logo {
  display: inline-grid; place-items: center; width: 26px; height: 26px; border-radius: 6px;
  background: var(--green); color: var(--green-ink); font: 700 11px var(--mono);
}
.brand-name { font: 700 17px var(--mono); }
.nav { display: flex; flex-wrap: wrap; gap: 8px; }
.who { display: flex; flex-direction: column; font: 12px var(--mono); color: var(--muted); line-height: 1.3; }
.who-name { color: #b9bfbc; }
.signout { margin: 0; }

.btn {
  display: inline-block; padding: 7px 12px; border: 1px solid var(--border); border-radius: 6px;
  background: transparent; color: var(--text); font: 600 13px var(--mono); text-decoration: none; cursor: pointer;
}
.btn:hover { border-color: #3a413e; }
.btn.active, .btn.primary { background: var(--green); border-color: var(--green); color: var(--green-ink); }

.main { max-width: 1100px; margin: 0 auto; padding: 32px 20px; }
.panel { background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 24px; }
.panel.narrow { max-width: 440px; margin: 40px auto; }
h1 { margin: 0 0 8px; font-size: 26px; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.error { color: var(--red); border: 1px solid #5a2323; background: #1d1010; border-radius: 6px; padding: 8px 12px; }

.stack { display: flex; flex-direction: column; gap: 10px; margin-top: 16px; }
label { font: 600 11px var(--mono); letter-spacing: .08em; text-transform: uppercase; color: var(--muted); }
input {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 6px;
  background: #0b0d0c; color: var(--text); font: 15px var(--sans);
}
input:focus { outline: 2px solid var(--green); outline-offset: 1px; }
.code-input { font: 600 24px var(--mono); letter-spacing: .4em; text-align: center; }

@media (max-width: 600px) {
  .topbar { padding: 10px 12px; }
  /* Phone: logo + Sign out, then who is signed in, then the nav. */
  .signout { order: 1; }
  .who { order: 2; width: 100%; }
  .nav { order: 3; width: 100%; }
  .main { padding: 20px 12px; }
  .panel.narrow { margin: 16px auto; }
}

/* ---- Customer side (00b, 01-05, 21) ---- */
.column { max-width: 640px; margin: 0 auto; }
.sub { margin: 0 0 16px; }
.sub strong { color: var(--text); font-weight: 500; }
h2 { font-size: 18px; margin: 0 0 8px; }
.sr-only { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.green { color: var(--green); }
.strong { font-weight: 700; }
.notice { color: #bff0cf; border: 1px solid #1f5a35; background: #0d1d13; border-radius: 6px; padding: 8px 12px; }
.known-issue {
  color: var(--amber); border: 1px solid #5a4417; background: #1a1409; border-radius: 6px;
  padding: 10px 14px; margin: 0 0 20px; font-size: 14px;
}
.known-issue a { color: #ffc56b; }
.field-error { color: var(--red); font-size: 13px; margin: -4px 0 0; }

select, textarea {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 6px;
  background: #0b0d0c; color: var(--text); font: 15px var(--sans);
}
textarea { resize: vertical; min-height: 110px; }
select:focus, textarea:focus { outline: 2px solid var(--green); outline-offset: 1px; }
input[type=file] { border: 0; padding: 0; background: none; font-size: 13px; }
fieldset { border: 0; padding: 0; margin: 0; min-width: 0; }
fieldset.group legend { font: 600 11px var(--mono); letter-spacing: .08em; text-transform: uppercase; color: var(--muted); margin-bottom: 8px; padding: 0; }

/* Chips: radios and checkboxes styled as buttons; the input stays for keyboard and forms. */
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.chips.agencies { margin-bottom: 16px; }
.chip { position: relative; text-transform: none; letter-spacing: 0; cursor: pointer; }
.chip input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.chip span {
  display: inline-block; padding: 6px 11px; border: 1px solid var(--border); border-radius: 6px;
  font: 500 12px var(--mono); color: #b9bfbc;
}
.chip:hover span { border-color: #3a413e; }
.chip input:checked + span { background: var(--green); border-color: var(--green); color: var(--green-ink); font-weight: 700; }
.chip input:focus-visible + span { outline: 2px solid var(--green); outline-offset: 2px; }
.chip.disabled { cursor: not-allowed; }
.chip.disabled span { opacity: .5; }

/* SLA hint and checkbox wording follow the checked chip, without JavaScript. */
.sla-hint { display: none; margin: 8px 0 0; }
.ticket-form:has(input[name=priority][value=low]:checked) .sla-hint[data-for=low],
.ticket-form:has(input[name=priority][value=normal]:checked) .sla-hint[data-for=normal],
.ticket-form:has(input[name=priority][value=high]:checked) .sla-hint[data-for=high],
.ticket-form:has(input[name=priority][value=urgent]:checked) .sla-hint[data-for=urgent] { display: block; }
.ticket-form:has(input[name=agency_id][data-fire]:checked) .confirm-text.fire { display: inline; }
.ticket-form:has(input[name=agency_id][data-fire]:checked) .confirm-text.general { display: none; }
.ticket-form:has(input[name=agency_id]:not([data-fire]):checked) .confirm-text.fire { display: none; }
.ticket-form:has(input[name=agency_id]:not([data-fire]):checked) .confirm-text.general { display: inline; }

.form-panel { margin-top: 0; padding: 20px; }
.confirm { border: 1px solid var(--border); border-radius: 8px; padding: 12px 14px; margin-top: 6px; }
.confirm-label { display: flex; gap: 10px; align-items: flex-start; font: 14px/1.4 var(--sans); text-transform: none; letter-spacing: 0; color: #b9bfbc; }
.confirm-label input { width: auto; margin-top: 3px; }
.btn.big { padding: 10px 18px; font-size: 14px; }

/* Status pills */
.pill {
  display: inline-block; padding: 2px 9px; border: 1px solid var(--border); border-radius: 6px;
  font: 600 10px var(--mono); letter-spacing: .08em; text-transform: uppercase; color: #b9bfbc; white-space: nowrap;
}
.pill.status-triage { color: var(--amber); border-color: #5a4417; }
.pill.status-waiting_on_customer { color: #8ab4ff; border-color: #24395f; }
.pill.status-solved, .pill.status-closed { color: var(--muted); }

/* My Tickets */
.ticket-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.ticket-row {
  display: block; padding: 12px 14px; border: 1px solid var(--border); border-radius: 8px; background: var(--panel);
  color: var(--text); text-decoration: none;
}
.ticket-row:hover { border-color: #3a413e; }
.row-top { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.row-subject { font-weight: 600; }
.row-meta { font: 12px var(--mono); color: var(--muted); margin: 2px 0; }
.row-last { font-size: 13px; color: #b9bfbc; overflow-wrap: anywhere; }

/* Ticket thread */
.back { font: 13px var(--mono); text-decoration: none; }
.ticket-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 16px; }
.ticket-head h1 { font-size: 22px; }
.thread { display: flex; flex-direction: column; gap: 12px; margin-bottom: 16px; padding: 14px; }
.message { background: #161a19; border: 1px solid var(--border); border-radius: 8px; padding: 12px 14px; max-width: 88%; }
.message.staff { align-self: flex-end; background: #0f1c14; border-color: #1f3d2a; }
.message .author { font: 700 11px var(--mono); letter-spacing: .06em; text-transform: uppercase; color: var(--muted); margin: 0 0 6px; }
.message .body { white-space: pre-wrap; overflow-wrap: anywhere; }

/* Org chart */
.agency-name { font-size: 15px; margin-top: 8px; }
.group-label { font: 600 11px var(--mono); letter-spacing: .08em; text-transform: uppercase; color: var(--muted); margin: 16px 0 8px; }
.cards { display: flex; flex-wrap: wrap; gap: 8px; }
.org-card {
  display: flex; gap: 14px; align-items: flex-start; justify-content: space-between;
  min-width: 170px; padding: 10px 12px; border: 1px solid var(--border); border-radius: 8px; background: var(--panel);
}
.org-name { font-weight: 500; }
.you { font: 600 10px var(--mono); color: var(--green); border: 1px solid #1f5a35; border-radius: 4px; padding: 0 4px; margin-left: 4px; }
.inline { margin: 0; }
.x {
  width: 22px; height: 22px; border: 1px solid var(--border); border-radius: 5px; background: transparent;
  color: var(--muted); cursor: pointer; font-size: 13px; line-height: 1;
}
.x:hover { color: var(--red); border-color: #5a2323; }
.admin-panels { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 20px; }
.admin-panels .panel { padding: 16px; }
.admin-panels .group-label { margin-top: 0; }
.visibility { margin-top: 20px; padding: 14px 16px; }
.visibility p { margin: 2px 0; }
.status-issue { margin-bottom: 12px; }

@media (max-width: 600px) {
  .admin-panels { grid-template-columns: 1fr; }
  .org-card { min-width: 0; flex: 1 1 100%; }
  .message { max-width: 100%; }
  .ticket-head h1 { font-size: 19px; }
}
.form-panel > label:not(.chip), .form-panel > fieldset.group { margin-top: 8px; }
.form-panel #attachments-note, .form-panel .field-error { margin-top: -4px; margin-bottom: 0; }
.admin-panels { align-items: start; }

/* ---- Agent side (06-09, 17) ---- */
.main.wide { max-width: 1400px; }
.panel-label, .side-label {
  font: 600 11px var(--mono); letter-spacing: .08em; text-transform: uppercase; color: var(--muted); margin: 0 0 8px;
}
.side-label label { font: inherit; color: inherit; }
.btn.small { padding: 4px 9px; font-size: 12px; font-weight: 500; }

/* Inbox: sidebar + list */
.inbox { display: grid; grid-template-columns: 220px 1fr; gap: 24px; align-items: start; }
.sidebar { position: sticky; top: 16px; }
.side-title { font-weight: 700; margin: 0 0 14px; }
.sidebar .side-label { margin-top: 14px; }
.side-list { list-style: none; margin: 0; padding: 0; }
.side-list .gap { height: 8px; }
.side-item {
  display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 5px 8px; border-radius: 6px;
  color: var(--text); text-decoration: none; font-size: 14px;
}
.side-item:hover { background: #161a19; }
.side-item.active { background: #0f2a19; color: var(--green); }
.buckets .side-item.active { background: #1d1730; color: #b9a2ff; }
.side-item .count { font: 12px var(--mono); color: var(--muted); }
.side-item.active .count { color: inherit; }
.org-form select { font-size: 13px; padding: 7px 8px; }
.search { margin-bottom: 12px; }
.filter-bar { display: none; }
.inbox-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.inbox-row {
  display: grid; grid-template-columns: 64px 1fr auto; gap: 12px; align-items: center;
  padding: 12px 14px; border: 1px solid var(--border); border-radius: 8px; background: var(--panel);
  color: var(--text); text-decoration: none;
}
.inbox-row:hover { border-color: #3a413e; }
.inbox-text { display: flex; flex-direction: column; min-width: 0; }
.inbox-text .row-meta { overflow-wrap: anywhere; }
.inbox-end { display: flex; align-items: center; gap: 12px; white-space: nowrap; }
.age { font: 12px var(--mono); color: var(--muted); min-width: 52px; text-align: right; }
.prio { font: 700 11px var(--mono); letter-spacing: .06em; text-transform: uppercase; color: var(--muted); }
.prio-urgent { color: var(--red); }
.prio-high { color: var(--amber); }

/* Agent ticket view */
.agent-ticket { display: flex; flex-direction: column; gap: 14px; }
.agent-ticket > p { margin: 0; }
.agent-head { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; }
.agent-head h1 { font-size: 22px; }
.view-toggle { display: flex; gap: 6px; flex-shrink: 0; }
.agent-ticket .panel { padding: 16px 18px; }
.requester-row { display: flex; justify-content: space-between; gap: 16px; flex-wrap: wrap; align-items: center; }
.requester { display: flex; gap: 12px; align-items: center; }
.avatar {
  display: inline-grid; place-items: center; width: 38px; height: 38px; border-radius: 50%;
  border: 1px solid #1f5a35; background: #0d1d13; color: var(--green); font: 700 12px var(--mono);
}
.assign { text-align: right; }
.assign .panel-label { margin-bottom: 4px; }
.choice-row { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 12px; }
.choice-row:last-child { margin-bottom: 0; }
.assign .choice-row { justify-content: flex-end; margin: 0; }
.btn.send.dev { color: var(--green); border-color: #1f5a35; }
.btn.send.vendor { color: #8ab4ff; border-color: #24395f; }
.btn.send.active { color: var(--green-ink); }
.sla p { margin: 0; }
.sla { display: flex; flex-direction: column; gap: 4px; }
/* SLA tones: green, amber under 25% left, red overdue or missed, grey paused. */
.tone-ok { color: var(--green); }
.tone-warn { color: var(--amber); }
.tone-late { color: var(--red); }
.tone-paused, .tone-none { color: var(--muted); }
.sla-line { font-size: 14px; }
.sla-badge {
  white-space: nowrap; font: 600 11px var(--mono); padding: 2px 7px; border-radius: 999px; border: 1px solid currentColor;
}
.sla-badge.tone-ok { border-color: #1f5a35; }
.sla-badge.tone-warn { border-color: #5a4417; background: #1a1409; }
.sla-badge.tone-late { border-color: #5a2323; background: #1d1010; }
.sla-badge.tone-paused { border-color: var(--border); }
.status-row { display: flex; flex-wrap: wrap; gap: 6px 16px; align-items: flex-start; justify-content: space-between; }
.status-row .choice-row { margin-bottom: 12px; }
.priority-form { display: flex; align-items: center; gap: 8px; margin: 0 0 12px; }
.priority-form .panel-label { margin: 0; }
.priority-form select { padding: 5px 8px; font-size: 13px; }
.context { display: grid; grid-template-columns: max-content 1fr; gap: 4px 16px; margin: 0; font-size: 14px; }
.context div { display: contents; }
.context dt { color: var(--muted); font: 12px var(--mono); padding-top: 2px; }
.context dd { margin: 0; overflow-wrap: anywhere; }
.tag-list { display: flex; flex-wrap: wrap; gap: 6px; margin: 0 0 10px; }
.tag {
  display: inline-flex; align-items: center; gap: 4px; padding: 2px 4px 2px 9px; border: 1px solid #1f5a35;
  border-radius: 999px; background: #0d1d13; color: var(--green); font: 12px var(--mono);
}
.tag-x { border: 0; background: none; color: inherit; cursor: pointer; font-size: 13px; padding: 0 4px; }
.tag-x:hover { color: var(--red); }
.add-row { display: flex; gap: 8px; }
.add-row input, .add-row select { flex: 1; min-width: 0; padding: 7px 10px; font-size: 14px; }
.cc-list, .related { list-style: none; margin: 0 0 10px; padding: 0; display: flex; flex-direction: column; gap: 6px; }
.cc-list li, .related li { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.related li { border: 1px solid var(--border); border-radius: 6px; padding: 6px 10px; }
.related li a { margin-right: auto; text-decoration: none; overflow-wrap: anywhere; }
.history, .access-log { list-style: none; margin: 0; padding: 0; font-size: 14px; }
.history li::before { content: "• "; color: var(--muted); }
.access-log li { color: #b9bfbc; }
.access-log time { font: 12px var(--mono); color: var(--muted); }
.agent-thread { margin: 0; }
.message.note { align-self: flex-end; background: #1a1409; border-color: #5a4417; color: #ffd49a; }
.message.note .author { color: var(--amber); }
.composer { display: flex; flex-direction: column; gap: 10px; }
.composer-tools { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.chips.kind { gap: 6px; }
.chip.note input:checked + span { background: #2a1e08; border-color: var(--amber); color: var(--amber); }
.macros { display: flex; flex-wrap: wrap; gap: 6px; padding-left: 8px; border-left: 1px solid var(--border); }
.macro { color: var(--muted); }
.customer-preview { margin: 0; max-width: 680px; border: 1px dashed #3a413e; border-radius: 10px; padding: 16px 18px; }
.customer-preview .thread { margin-bottom: 0; }

@media (max-width: 800px) {
  /* Phone and narrow tablets: the sidebar becomes a filter bar above the list. */
  .inbox { grid-template-columns: 1fr; }
  .sidebar { display: none; }
  .filter-bar { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin-bottom: 12px; }
  .filter-bar select { padding: 8px; font-size: 14px; }
  .filter-bar .btn { grid-column: 1 / -1; }
  .inbox-row { grid-template-columns: auto minmax(0, 1fr); gap: 4px 10px; }
  .inbox-row .prio { grid-column: 1; }
  .inbox-text { grid-column: 1 / -1; grid-row: 2; }
  /* Status, SLA badge and age wrap rather than push the row past a phone's width. */
  .inbox-end { grid-column: 2; grid-row: 1; flex-wrap: wrap; justify-content: flex-end; gap: 6px 10px; min-width: 0; }
  .agent-head { flex-direction: column; }
  .assign { text-align: left; }
  .assign .choice-row { justify-content: flex-start; }
  .macros { padding-left: 0; border-left: 0; }
}